The buying experience was more than acceptable and they definitely treated me with compassion and as much kindness as they could. They all did. Every employee. And of course, right? They want to sell a car as that is their job. Some of you may have zigged when you should have zagged on the lot as in most cases ya get what ya pay for. You didn't really expect a car with 125k-200k miles to not have any issues correct? And you were also wise enough to buy the warranty which is better than nothing on a used car. Doesn't cover EVERYTHING but it does cover some pretty major inner workings of the transmission and engine. The driving experience is seemingly okay. Idles where it's supposed to. Runs at factory temperature. Spark plugs and wires look new. Oil is FULL and CLEAN! I'm satisfied and were something unforseeable to happen and is covered by warranty, I don't get any feeling that they won't stand behind what I paid them for. Thanks a lot guys!
Very unprofessional & they are not customer care friendly.
Cart mart is the worse place u could get a car Got a van and ever seens been my worse nightmare and they are very Rude.
I'll never do business with them again after the experience I've had & I would never recommend anyone too either! :)
Staff is ok but prices for used cars suck
I have never had any issues with Car Mart, they have always worked with me. The vehicle we bought there has not had any major problems and for that I am thankful!
So if you are smart enough dont buy from there.
There is always a BUT........ I do wish they were more customer friendly when it comes to current customers. There are a few that are customer friendly but most are not.
Sold me a vehicle with no oil in it & a week later the check engine like came on. The car came with a 12 month warranty so I called them & asked if they could look at it & fix the problem and they referred me to auto zone instead. Refused my payment of 250 dollars because I was short of 50 dollars, in which my car note is 300. They told me they had to have the full amount by no later than 6:00pm in which I just got off work & got there at 5:50 pm. I tried to explain to them that I could pay the remaining balance of 50 dollars the next day, they never came to a agreement or understanding, never bothered to have any concerns or ask what my circumstances were Or come up with a solution for me. They refused to let me leave the office till I came up with the remaining balance & was very demanding and disrespectful!
I also wish they were more informative and willing to answer questions or give options other than just saying you need this! I feel more comfortable talking on the phone with them then asking questions while there only because they act as though you are bothering them or interrupting them. Overall experience "business " wise is great.
Car Mart Of Hopkinsville is a US Car Dealer based in Hopkinsville, Kentucky. Car Mart Of Hopkinsville is located at 2010 S Walnut St, Hopkinsville, KY 42240, USA.
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