Got all 4 of my wisdom teeth taken out here in February of 2016. Dr. Miller did a wonderful job. I had no complications afterwards and he called me on his own time a few hours after the surgery to ask me how I was doing. Great doctor who truly cares about his patients.
My daughter came in for her consult for impacted wisdom teeth, I was impressed with the office and the staff was professional. Dr. Miller was thorough, kind, and knowledgeable. Our problems occurred on the way out. We went to talk about the cost and the person that calculated it was out of the office for lunch. I found it odd that when you have new clients in the office for a consult that your billing person would step out for lunch, but it happens. I mentioned to the receptionist that I wanted to speak with her because my health insurance covers impacted wisdom teeth and I wanted to be sure both my health and dental were billed. She went and got the person in charge of billing insurance. This woman came out and told me that my insurance wouldn't pay because she has tried "a ton of times" and that the person I spoke with at Anthem, "lied to you to get you off the phone. They do that a lot." The person I spoke to at Anthem got a supervisor to answer my questions and had spent over an hour going over my coverage with me. She then continued that she'd try to bill them if I wanted, but she "had worked with the school health insurance before and it doesn't pay." So, I decided to just not bill the health and they informed me that I would be called before 5 that day to discuss cost. I was called at 11 the next day and told that my part would be over $500. I wasn't really that upset about the cost because honestly, without using my health insurance I expected to pay more than that, but I was really uncomfortable with being told I was lied to by Anthem. I felt like the billing person was the one doing the lying so she wouldn't have to do her job. At that point, I decided to call a different oral surgeon and deal with a whole new billing department and see what they had to say about it. The oral surgeon in Clarksville not only successfully billed my health insurance, but they didn't need to touch my dental and my total owed was $45.
Dr. Miller and the anesthesia staff were excellent. My 16 year old son needed all his wisdom teeth removed for braces. We were skeptical about all this but Dr. Miller took time to explain why. The staff allowed me to stay in room until my son fell asleep and the surgery was about to commence. They let me in right after. Everything is very clean and professional. Highly recommended and will use again.
I've always had a great experience with Dr Miller and his staff. I've had 4 teeth extracted thus far and and I must say he is a true professional.
I have been poked, prodded and cut up, with 5 heart bypasses at 37 years old....and still, I start sweating when it comes to a dentists office, especially since I was having ALL my teeth surgically removed, with many broken off at the gum line. I was treated professionally and with empathy, support and expertise. The ENTIRE staff is a reflection of Dr Miller himself, and that comes with high regards and accolades. Thank you Dr Miller, and Trina especially. I would trust them carte blanche on anything related to Dr Miller's practice and area of expertise.
Mark D Miller Psc is a US Dentist based in Hopkinsville, Kentucky. Mark D Miller Psc is located at 320 Cool Water Ct, Hopkinsville, KY 42240, USA.
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